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FAQ
Here you'll find the most frequently asked questions and answers for your booking with TUI Hotels.
Questions about your booking
How do I receive my travel documents?
How can I cancel my booking?
Where can I find my booking number?
How secure is the data I provide when booking online?
How can I pay for my booking?
Traveling and health
Customer Account
Do I need a customer account to make a booking?
If I am a minor, can I still create a customer account?
I haven't received confirmation of my registration yet. What can I do?
I forgot my password, what can I do?
How do I change my password?
Which user account can I still log in to with my personal registration details within TUI?
How can I delete my customer account?
How do I update my personal information in my customer account?
Do I have to log in again every time I visit the website/app?
